FAQs
What type of jewelry do you sell?
We specialize in antique and vintage jewelry, including necklaces, bracelets, earrings, and rings. Many of our pieces are over a century old, making them unique and full of character.
Are the items in mint condition?
Most antique and vintage jewelry is pre-owned and not in ‘mint’ condition. Some pieces may show signs of wear due to their age. On rare occasions, we offer flawless items, which will be described as being in ‘mint’ condition on the product listing. If you’re seeking flawless jewelry, our collection may not meet your requirements.
Is antique jewelry eco-friendly?
Yes! Buying antique and vintage jewelry is both ethical and eco-friendly. It promotes sustainability by giving timeless pieces a new life without contributing to modern manufacturing.
Can I resize antique or vintage rings?
Resizing is possible for many rings; however, please note that resized antique or vintage rings will not be eligible for refunds as they have been altered.
How do I care for antique jewelry?
Handle your antique pieces with care:
- Avoid exposure to water, perfumes, and harsh chemicals.
- Store them in a dry, cool place, ideally in the provided jewelry box.
- Clean gently using a soft, lint-free cloth to preserve their condition.
What is your return and refund policy?
We accept returns within 14 days for items in their original condition. Custom pieces or resized rings are non-refundable. Please review our Terms and Conditions or contact us at carriesclocks@gmail.com for further assistance.
How long will it take to receive my order?
Orders are processed and shipped within 24 hours. Shipping times vary depending on your location and the shipping method selected. You’ll receive tracking information once your order is shipped.
Do you ship internationally?
Yes, we offer worldwide shipping! Delivery costs and times depend on your location.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Can I request additional details about a piece before purchasing?
Of course! Feel free to email us at carriesclocks@gmail.com for further information or additional photos of any item.